This web site is owned and operated by Siesta Frames Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details: Siesta Frames Limited Unit D, Longmeadow Ind. Estate Three Legged Cross Wimborne Dorset BH21 6RD United Kingdom Phone: +44 (01202) 813363 Fax: +44 (01202) 813363 Email: sales [at] siestaframes [dot] com VAT Number GB 619 6226 29
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard, Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may also give us your credit card information via phone, fax, snail mail or over the Internet.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Postage and Packing (shipping) charges are based on order value and delivery zone. The current rates are:-
United Kingdom:- Orders Up to £12.00 (inc VAT) P&P £2.95 (inc VAT) Orders Up to £25.00 (inc VAT) P&P £3.95 (inc VAT) Orders Over £25.00 (inc VAT) P&P £4.95 (inc VAT) Orders Over £150.00 (inc VAT) Free shipping
Republic of Ireland: - Orders Up to £25.00 (inc VAT) P&P £5.95 (inc VAT) Orders Over £25.00 (inc VAT) P&P £12.95 (inc VAT)
Channel Islands: - Orders up to £25.00 P&P £5.50 Orders over £25.00 P&P £8.95
EU Zone 1 (France, Germany, Belgium, Netherlands, Luxembourg, Denmark) : - Orders Up to £25.00 (inc VAT) P&P £6.95 (inc VAT) Orders Over £25.00 (inc VAT) P&P £13.95 (inc VAT)
EU Zone 2 (Italy, Spain, Portugal) : - Orders Up to £25.00 (inc VAT) P&P £6.50 (inc VAT) Orders Over £25.00 (inc VAT) P&P £17.95 (inc VAT)
EU Zone 3 (Austria, Finland, Gibralta. Greece, Sweden, Switzerland, Norway, Faroe Islands, Balearic Islands, Canary Islands, Corsica, Madeira, Azores, Malta, Sardinia, Sicily) Orders Up to £15.00 (inc VAT) P&P £6.95 (inc VAT) Orders Up to £25.00 (inc VAT) P&P £9.95 (inc VAT) Orders Over £25.00 (inc VAT) P&P £24.95 (inc VAT)
North America (USA, Canada) : - Orders Up to £25.00 P&P £10.95 Orders Up to £50.00 P&P £25.95 Orders Over £50.00 P&P 34.95
Rest of World Orders up to £25.00 P&P £12.95 Orders Up to £50.00 P&P £34.95 Orders Over £50.00 P&P £49.95
For any other country not currently listed, please contact us for a quotation.
We always try to ship your order right away. We will normally ship UK orders 1 to 2 business days . International orders are dependant upon the shipment method agreed by quotation.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
If you need to reach us, please email us on sales [at] siestaframes [dot] com, alternatively, you can call on +44 (01202) 813363 (International +44 +44 (01202) 813363) or fax us on +44 (01202) 813363 or write to us at Unit D, Longmeadow Ind. Estate Three Legged Cross Wimborne Dorset BH21 6RD United Kingdom
Siesta Frames Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes.
Returns If for any reason you wish to return your purchase we will offer a refund or an exchange as long as this is requested within 14 days of receiving your order. Goods must be returned in "as new"condition and accompanied by the order confirmation and sent by 2nd class post. Siesta Frames Ltd is not liable for postage, shipping or taxes due on returned goods. Postage will be refunded only if Products are faulty or an error has been made on the part ofSiesta Frames Ltd and the goods have been returned by 2nd class post.